Sync Auth Performance Request Diagnostic Test Brief description of the problem: Is the problem permanent or intermittent ? Permanent Intermittent Which of these diagnostic checks have been completed? Test Socket Alternative Router Alternative Filter Alternative RJ11 cable Tested with only router connected Quiet line test 17070 Line has correct DN 17070 In the event a supplier engineer visit may be required, please provide the following information contact details and availability On-site contact name On-site contact phone number Preferred Appointment First Available AM Preferred PM Preferred Additional Preferred appointment details I accept any charges incurred in the event no faults was identified with the supplier network or where an engineer was unable to obtain site access on an appointed engineer visit Brief description of the problem: Is the problem permanent or intermittent ? Permanent Intermittent Which of these diagnostic checks have been completed? Valid username and password Test username tried Valid realm Correct VCI/VPI (0,38) or VLAN tag Alternative Router Correct encapsulation (PPPoE or PPPoA) Please supply the customer's username and password In the event a supplier engineer visit may be required, please provide the following information contact details and availability On-site contact name On-site contact phone number Preferred Appointment First Available AM Preferred PM Preferred Additional Preferred appointment details I accept any charges incurred in the event no faults was identified with the supplier network or where an engineer was unable to obtain site access on an appointed engineer visit Brief description of the problem: Is the problem permanent or intermittent ? Permanent Intermittent Which of these diagnostic checks have been completed? Low sync speeds Performance test (Wired) Profile problem Usage and saturation ruled out Packet loss Traceroute/PathPing/MTR to router Tested outside VPN Valid realm Please provide any speed test results, references or relevant performance data which will help to progress fault investigations In the event a supplier engineer visit may be required, please provide the following information contact details and availability On-site contact name On-site contact phone number Preferred Appointment First Available AM Preferred PM Preferred Additional Preferred appointment details I accept any charges incurred in the event no faults was identified with the supplier network or where an engineer was unable to obtain site access on an appointed engineer visit Please advise what tests you require: Postcode and Product Search Enter Postcode Here